Do you have any questions?
At Happy at Work, we strive to be the simplest tool on the market for you to measure your employees' well-being and work situation. We also want to offer you a pricing plan that fits you and your organization's needs perfectly.
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How do we get started?
You simply just give us your employees' names, surnames, email addresses, and groups they belong to (and phone number if they’ve chosen sms as a survey alternative) and we set up everything for you. We would also provide presentations for your employees and managers that will have access to the results.
How do I add new participants?
You can make changes in your participants by selecting the “participant” menu item. Then by simply clicking on the "add participant" button in the “Organization view” you will be able to add your new employees as new participants.
How can I change password?
You can change the automatically generated password to any password of your choice at any time. For changing your password you can simply click on the bubble containing the initials of your name in the upper right corner and select “Account setting”.
What is a Pulse Survey?
Pulse survey is a service Happy at Work provides. You can select a “Pulse survey” from the menu items and can create your own short (max 3 questions) surveys. You can send your pulse survey to your target audience by clicking on the “send” button. The results of your Pulse surveys are available to view under the “completed”.
How can I exclude some staff or send the survey to certain people (tag)?
If you want to send the survey to some people of one specific group, you can create a tag and assign the tag to the people you want to them to receive the survey. Then, you can choose to send your survey to that tag you created.
Who will receive reminders?
Your reminder will only go to employees who have not yet answered the survey. We suggest that employees should check their spam box if they did not receive the emails. Sometimes that happens with email services like Gmail.
Does the user ID’s change over time?
Yes, the IDs are changing over time to protect the anonymity of the participants.
How much does the service cost?
What should be included in an employee survey?
A survey should address important components of engagement such as employee satisfaction, growth and involvement. Employee engagement surveys typically include both predictive questions about what might happen in the future and concluding questions to show what's going on.
I don’t have time to handle any more services or digital tools. What should I do?
Our service is, according to our clients, the most easy-to-use tool in the market. We can help you in various steps including, importing all your employees and helping you on a consultancy basis in case you don’t have time for the continuous administration processes (in English and Swedish, we don’t have this add-on in other languages yet).
What is eNPS?
eNPS stands for Employee Net Promoter Score. An index that helps you measure and manage employee loyalty and commitment to the company with a single question. It also provides insight into the factors that increase commitment and what reduces employee engagement in the organization. It is based on the question:
"How likely are you to recommend our company as a workplace to a friend or family member?"
Employees can rate this question on a scale from 0 (not at all likely) to 10 (very likely). The answers are then put into one of the 3 categories:
Detractors: Employees who rate between 0-6
Passives: Those who rate between 7-8
Ambassadors: Those who rate between 9-10
In Happy at Work, you can include eNPS question in your extended surveys.
What payment methods can I choose from?
You can choose to pay via card (monthly or yearly) or via invoice (only yearly).
What can an l-admin (limited administrator) do?
An l-admin can only see the results for the group/groups to which it has access and add users to these groups. An L-admin can also send reminders, but then only to his group/groups. An l-admin cannot see the chat or main settings.
Do we need any instructions or education before using the service?
This service is very easy to use and doesn't require any specific or intense preparation. Also, we will provide a 30-minutes instruction session for you and your colleagues who will be administering the service.
How can I add an admin to a group?
Group admins can view anonymous survey results and comments from the groups they are responsible for. Go to "Participants" from the menu bar on the left. Search for the name of the user you want to add as an admin to a group. Click on the user's name and under "Permission" select the group name you want to give the user privileges and save.
What is the difference between system admin and group admin?
System admins can make changes in the organization's system settings and view anonymous survey results and comments of the entire organization.
Group admins do not have the right to make any changes in the system settings, they can only view the anonymous survey results and comments of the group they are responsible for.
How to use an Extended survey?
Extended survey is a service Happy at Work provides. Select “Extended survey” from the menu items and click on the “overview”, you can now create your own surveys by clicking on “create template”. You are then able to send these surveys to your target audience by clicking “send”. Under the “Completed”, you will see the surveys your participants answered. In the “Statistics”, you are able to choose specific surveys, the target group and the period of time. Then by simply clicking on each result, you will see the relative statistics.
When can I see the results?
Each survey has a period of time which indicates the amount of time the employees have to participate and answer that survey. There is a possibility that you will not be able to see the statistical results until the end of that period for the sake of the user anonymity. After the period is finished, the statistical results will be available to view for you.
Surveys with less than five respondents cannot be followed up. Why?
In order to protect the anonymity of the participants, surveys with fewer than five respondents cannot be followed up. One way to get around it might be to make larger or combined groups.
What is a good employee survey response rate and how can I increase it?
Response rate of 70% and above can be considered good. Organisations using Happy at Work has an average response rate of 85-90%. We believe that is because the surveys are fast and easy to respond to. If you want more ideas, read our blogpost about this here.
Why is it important to measure employee engagement?
Measuring employee engagement enables organizations to gain insight and to develop the right strategies on employee engagement. Studies have proven that employee engagement strategies reduce staff turnover and increase productivity and efficiency. Employee engagement surveys not only measure how happy employees are, but also show how committed they are to your company's mission and product.
What can you do with Pulse survey results?
Pulse survey provides quick and simple feedback on very specific topics without survey fatigue. Pulse surveys are generally shorter and used to monitor an employee's engagement levels and factors of engagement. In this way, it allows you to understand if the action plans in the organizations are working and make changes quickly according to the result. It is more effective to create the pulse survey by combining different question types like open and closed-ended questions, because it allows you to compare the feelings of the respondents and better analyze why they feel a certain way.
What is organizational culture and why should we care?
Organizational culture is the set of values, beliefs, expectations, norms and goals shared by a company's employees. It is primarily important for an organization to maintain a certain order and a discipline within itself. Businesses with an organizational culture are more likely to be more successful than less structured ones since they have systems that encourage employee performance, productivity, and participation.
How do I request a participant as a limited admin?
An L-admin initiates the process by requesting a participant. The l-admin has to do this by manually enter the email of whomever they want to transfer.
The l-admin then clicks on either enter or space to add the user to participants that will be requested (you need to click on enter or space even if you only want to request one participant). The l-admin then click on "request participant" and the emails goes out.
The email with the request goes out to both the admin and the l-admin(s) responsible for the user who is about to be transferred. Either of them can accept the request.
Once the request is accepted, the user have been moved to the group that the initial L-admin requested.
User1 is in Group A
L-admin1 is l-admin for group A
L-admin2 is l-admin for group B
L-admin2 makes a request for User1 to be transferred to Group B.
All the org admins and L-admin1 will get the email with the request.
A L-admin can only request users to a group that they have privileges for, i.e in the example above, L-admin2 would not be able to transfer users to Group A, only to Group B
Our surveys ends up in our junk mail, what should I do?
We have a high degree of delivery reliability considering how many emails we send out daily. Nevertheless, it sometimes happens that organizations' email servers register our survey emails as spam. To avoid this, it is important that you whitelist us as a sender. Contact your IT manager to whitelist our domain as a sender. You can also register the email as "not spam" in your email client.
How long should I measure my work environment?
We recommend that you measure continuously and actively follow up results. Which means you never really stop. Working environment is a living subject and you can always optimize/improve it.